COLLIN FERRY

I'm a Solutions Architect working on AI agent systems at Intercom, where I help teams design and deploy Fin, our AI support agent. Before that, I was the founding SA at Instacart, where I helped launch the Connect API. I think a lot about what happens when AI capabilities meet real business workflows, and how to make that transition go well.

Outside of work, I run Laboratory.Love, a crowdfunding platform for independent plastic chemical testing of consumer products. Think Consumer Reports meets Kickstarter, built entirely with Claude. We've funded testing on 38+ products so far, with the goal of making it easy for individuals to generate product safety data that's automatically published and accessible.

I live in Oakland with my wife and daughter. I hike, snowboard, mountain bike, meditate, and read too much about geopolitics and AI alignment. I grew up in Louisville, KY.

I'm broadly a techno-optimist, but the kind who thinks the optimistic outcome requires deliberate effort, especially right now.