COLLIN FERRY

I'm a Solutions Architect working on AI agent systems at Intercom, where I help teams design and deploy Fin, our AI support agent. Before that, I was the founding SA at Instacart, where I helped launch the Connect API. I think a lot about what happens when AI capabilities meet real business workflows, and how to make that transition go well.

Outside of work, I run Laboratory.Love, a crowdfunding platform for independent plastic chemical testing of consumer products. Think Consumer Reports meets Kickstarter, built entirely with Claude. We’ve funded 72 tests across twelve products so far, with the goal of making it easy for individuals to generate product safety data that’s automatically published and accessible.

I live in Oakland with my wife and daughter. I hike, snowboard, mountain bike, meditate, and read too much about geopolitics and AI alignment. I grew up in Louisville, KY.

I'm broadly a techno-optimist, but the kind who thinks the optimistic outcome requires deliberate effort, especially right now.